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Grievance Redressal

SBI Mutual Fund is strongly committed to provide best in class experience to our investors. Our commitment is to give you satisfaction every time you interact with us. You may get in touch with us at multiple touch points and here are the ways you could reach us and provide us with an opportunity to address your queries / grievances. You will be provided with a grievance registration number for your reference.

Section A

Process For Redressal Of Investors Grievance

Level 1

Customer Service

Branches / Investor Service Centres :
You can also walk-in to any of our branch offices nearest to you and our trained Customer services staff will be glad to be of assistance. For a list of our branch offices, please Click Here

Level 2

Investor Relations Officer

In case you are not satisfied with the response / resolution provided, you may contact the Investor Relations Officer of SBI Mutual Fund.

Level 3

Vice President, Customer Service

If your communication was a complaint and you are still not satisfied with the resolution you may have received; you may choose to approach our Vice President of Customer Service.

Section B

Remedy Through The Regulator Viz.SEBI

If not satisfied with the responses from SBI Mutual Fund, you can lodge your grievances with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office.

  • phone-icon
    SEBI toll-free helpline1800 22 7575 / 1800 266 7575.
Section C

Online Resolution Of Disputes Through Conciliation / Arbitration (Smart ODR):

You shall first take up your grievance by lodging a complaint directly with SBI Mutual Fund (Refer Level A). If the grievance is not redressed satisfactorily, then you may, in accordance with the SCORES guidelines, escalate the same through the SCORES Portal in accordance with the process laid out therein (Refer Level B). After exhausting all available options for resolution of the grievance, if you are still not satisfied with the outcome, you can opt for online resolution of dispute through Conciliation/Arbitration on SMART ODR Portal at smartodr.in

Alternatively, you can opt for online resolution of dispute through the SMART ODR Portal if the grievance lodged with us was not satisfactorily resolved or at any stage of the subsequent escalations mentioned in the above paragraph (prior to or at the end of such escalation/s).

For details on the process and terms & conditions, please Click Here

Section D

Cybersecurity Grievances

We are committed to providing a secure and reliable digital experience for all our customers. If you face any issues related to technology or suspect a cybersecurity concern while using our app or website, please reach out to us customer.delight@sbimf.com.

All such grievances will be internally routed to the relevant technical or cybersecurity teams for investigation and resolution.

Section E

Disability Support & Grievance Contact

We are deeply committed to accessibility and inclusion for all. Our goal is to ensure that everyone, including individuals with disabilities, has access to our services, information, and opportunities. For all disability support and correspondence, please write to us at the email addresses below.

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Investments in Specialized Investment Fund involves relatively higher risk including potential loss of capital, liquidity risk and market volatility. Please read all investment strategy related documents carefully before making the investment decision.