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PERSONAL DETAILS
Folio No.
Name E Mail
Tel Mobile
HAVE YOU EXPERIENCED OUR CONTACT CENTER - PLEASE RATE EACH OF THE FOLLOWING
 Excellent (5)Good (4)Satisfactory (3)Needs Improvement (2)Below Standard (1)
Ease with which you could reach the Contact Centre
Knowledge of Customer Service Officer
Was the Customer Service Officer polite and helpful
Was the response prompt and accurate
How was your experience in getting the NAV through Voice Recognition Module
Friendliness / Helpfulness of staff
Overall experience
Any Comment
QUALITY OF SERVICE - INVESTOR SERVICE CENTER( ISC)/INVESTOR SERVICE DESK (ISD)/CORPORATE OFFICE
Did you contact our
 Excellent (5)Good (4)Satisfactory (3)Needs Improvement (2)Below Standard (1)
Ease of Contact
Ability to understand the problem & provide solution
Friendliness / Helpfulness of staff
Was complete and accurate information provided?
My overall experience
Any Comment